Customer Service Gone Wrong

Customer Service Gone Wrong Customer service is the lifeline of any business. From product presentation to salesmanship and from sale to follow up, the ability to identify and respond to a customer’s needs is not only the foundation of a successful business but the launch pad for repeat business and referral marketing. Today with social … Continue reading Customer Service Gone Wrong →

Professionally Comfortable, Not Overly Casual

Professionally Comfortable, Not Overly Casual By: Nicholas A. Dunlap Coming across as too personal or too casual is hazardous to your professional relationship. You want to endear yourself without blurring the lines of personal and professional relations. One of my favorite things to discover about a new client is how they became real estate … Continue reading Professionally Comfortable, Not Overly Casual →