Customer Service Gone Wrong

Customer Service Gone Wrong Customer service is the lifeline of any business.   From product presentation to salesmanship and from sale to follow up, the ability to identify and respond to a customer’s needs is not only the foundation of a successful business but the launch pad for repeat business and referral marketing.  Today with social … Continue reading Customer Service Gone Wrong

It’s Easy in Orange County

It’s Easy in Orange County From a multi-family owner’s perspective, Orange County is just an easy market to operate in.  And for that matter, Southern California is in general with the exception of maybe a few rental sub-markets tends to outperform most rental markets in the United States.  This operational ease is not necessarily in … Continue reading It’s Easy in Orange County

Professionally Comfortable, Not Overly Casual

Professionally Comfortable, Not Overly Casual   By: Nicholas A. Dunlap Coming across as too personal or too casual is hazardous to your professional relationship.  You want to endear yourself without blurring the lines of personal and professional relations.  One of my favorite things to discover about a new client is how they became real estate … Continue reading Professionally Comfortable, Not Overly Casual

Emerging Trends, Submerging Logic

Emerging Trends, Submerging Logic By: Nicholas A. Dunlap One of the emerging trends in start up sites and smart phone applications is the landlord biz.  With millions of landlords and tenants nationwide, this is a bourgeoning market for tech and software developers.  Some of the newest technology pulls reviews (written by the public) and includes … Continue reading Emerging Trends, Submerging Logic